In-Store Pickup
Order pickup is available during our retail store hours. We'll email you as soon as your order is ready — please wait for that notification before visiting the store.
Your Order Is Ready for Pickup
When you come to collect your order, please bring the following:
- Order Confirmation Email
- Valid Photo ID
- Credit Card Used for Payment
We will need to make a printed copy of these items for confirmation.
Pickup Location
DiveCatalog.com
17855 Fitch
Irvine, CA 92614
Get directions →
Frequently Asked Questions
In Store Pickup
Where is your store located?
Where is your store located?
Our pickup location is DiveCatalog.com at 17855 Fitch, Irvine, CA 92614.
What are your pickup hours?
What are your pickup hours?
Orders can be picked up Monday through Friday, 9 AM to 5:30 PM.
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
How do I know when my order is ready for pickup?
How do I know when my order is ready for pickup?
We'll send you an email notification as soon as your order is ready. Please wait for that pickup-ready email before visiting the store.
What do I need to bring to pick up my order?
What do I need to bring to pick up my order?
Please bring your order confirmation email, a valid photo ID, and the credit card used for payment. We will need to make a printed copy of these items for confirmation.
How soon can I pick up my order?
How soon can I pick up my order?
Products marked as Available for Pickup Today can typically be picked up the same business day if the item is in stock and the order is placed during business hours. Orders placed after hours, on weekends, or on holidays may be ready the next business day.
What does "Available for Pickup Later" mean?
What does "Available for Pickup Later" mean?
Some products need to be transferred from another warehouse, manufacturer, or fulfillment location before pickup. Products marked as Available for Pickup Later can be reserved now and picked up once inventory arrives at the store. We'll email you an estimated availability after you place your order, and again when it's ready for pickup.
Is there a fee for in-store pickup?
Is there a fee for in-store pickup?
No, in-store pickup is free.
Can I pick up a custom-made order in store?
Can I pick up a custom-made order in store?
Yes. Custom-made orders typically take around 4–8 weeks to complete. We'll email you as soon as your order arrives and is ready for pickup.
I saw a product on display in your store — can I take it home today?
I saw a product on display in your store — can I take it home today?
Products in our retail showroom may be on display for demonstration but not stocked for immediate purchase at that location. You can order them in-store or online and have them shipped to your address, or reserve them for pickup once inventory becomes available.
What if I ordered the wrong item or changed my mind?
What if I ordered the wrong item or changed my mind?
If you haven't picked up your order yet, contact our support team and we'll help you modify or cancel it.