Help & FAQs

You can contact us in the way that’s most convenient for you

💬 Live Chat – Start a chat with our team (Available only store hours 9:30am-5pm)

📩 Contact Form – Fill out our Contact Us form, and we’ll get back to you as soon as possible.

📞 Phone – Give us a call at (888) 701-4017 for immediate support.

We’re here to help with any questions about our products, orders, or anything else you need!

We are located in city of Irvine in Southern California. Come on in and check us out. Please visit Location & Hours for additional information.

Yes! DiveCatalog.com is an authorized dealer for all the brands we carry. This means you receive full manufacturer warranties, genuine products, and expert support when you shop with us. Buy with confidence knowing your dive gear is backed by official brand guarantees. You can find us on many brands like Aqualung's 'Find a Dealer' Page

Placing an order on our website is secure, fast, and easy. Simply browse our products, add your selections to the cart, and proceed to checkout.

If you have any questions about a product or your order, our friendly team of experts is here to help. Feel free to contact us anytime and we’ll get back to you promptly.

Email: support@divecatalog.com
Phone: (888)-701-4017

Store Hours:
Monday - Friday: 9AM - 5:30PM
Saturday: 9AM - 3PM
Sunday: Closed

Checking your order is simple. Log in to your account, navigate to the "My Account" page, and click to view your order's progress. Below are the possible order statuses you might see:

• Order Confirmed: The order has been placed successfully.
• Fulfilled (or Partially Fulfilled): The order (or part of it) has been shipped or completed.
• Shipped/In Transit: The order is on its way to the customer (tracking information is provided).
• Delivered: The order has been delivered to you (tracking status displays delivered)
• Canceled: The order has been canceled.
• Refunded: A refund has been issued for the order.

If you need further updates, feel free to email us at support@divecatalog.com
Please include the following details in your message:

1. Your order number
2. The name and address associated with the order
3. The date the order was placed

Once your order ships, we’ll email you a tracking number. You can also track your order by logging into your account and clicking the tracking link. Please note, it may take up to 24 hours for tracking updates to appear online.

We aim to keep most items in stock for immediate delivery, unless marked as “Special Order.”

If an item is out of stock or cannot ship for any reason, we’ll notify you—usually within one business day. Your order will remain open unless you request cancellation, and the item will ship as soon as it’s back in stock.

If an item you see is out of stock please double-check the availability by contacting us to be sure the item may be available at a estimated restock date. We can also recommend similar items if the particular item is no longer available in the future.

Please note: Your credit card will only be charged when the item ships, but a temporary hold may be placed on the funds until that time.

Orders shipping to states where sales tax is required will have the applicable local sales tax applied. In some cases, an estimated sales tax may be provided during checkout, with the exact amount finalized based on your shipping address before order completion.

We accept Visa, MasterCard, American Express, Discover, Amazon Pay, and Google Pay for secure online payments. All transactions on our website are encrypted to protect your credit card details and other sensitive information.

Orders typically cannot be canceled once placed, but cancellation may be possible depending on the shipping status. Here’s what you can do based on your order’s status:

Before Packing for Shipping:

Most orders (excluding special orders or non-returnable items) can be canceled directly from your account if your order is not in shipped status . Simply log in, locate your order, and follow the prompts to cancel.

After Packing for Shipping:

Once your order has been packed and shipped, cancellation is no longer possible. If this happens, please contact our Customer Service Team immediately at (888)-701-4017) or support@divecatalog.com. We’ll assist you in determining if cancellation is still possible.

Please note that special orders and non-returnable items cannot be canceled. If your order has already shipped, you may need to initiate a return after delivery instead. For more details, refer to our Return Policy or reach out to us directly.

Yes, we can often beat most prices from authorized and unauthorized dealers, as long as the prices are reasonable. To price match, simply place your order and provide the price you’d like us to match. If we can’t match it, we’ll let you know and cancel the order. Click Price Match for more details.

You can find the size chart on each product directly within the product description after you select a product.

Please refer below for additional sizing information:
Wetsuit Fitment Guide

We currently only ship within the United States.

Most orders will arrive within 1–2 business days depending on shipping service chosen. We ship directly from our warehouse in Southern California or one of our fulfillment centers across the U.S. Our team selects the fastest shipping method to ensure timely delivery, using a combination of FedEx, UPS, and USPS. You’ll receive a tracking number as soon as it becomes available. Refer to your tracking number to check for estimated delivery date.

Refer to our Shipping Policy for additional information.

Items must be returned within 30 days after receiving your order. Please visit our Return policy and return portal to submit a return.

Items must be returned in the same condition as received: unworn, unused, with tags attached, and in the original packaging for full refund.

A restocking fee may apply for items returned in used or damaged condition.

Refunds are processed within 7 days of receiving the returned item(s).

Yes, all new products are backed by the full manufacturer’s warranty. Please refer to our Warranty Policy for more details.

Purchasing from an authorized dealer like divecatalog.com ensures you’ll be notified of any safety recalls. Warranties are especially critical for scuba gear, as the reliability of your equipment is essential underwater. Each year, the Consumer Product Safety Commission (CPSC) identifies scuba products that require recalls, highlighting the importance of buying from authorized dealers.