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Scuba Diving Equipment Sales and Customer Service Specialist
Scuba Diving Equipment Sales and Customer Service Specialist
Location: Irvine, CA (in-store) | Type: Full-time or Part Time — Associate to Manager level, depending on experience | Compensation: Base salary + commission
About the Role
We're looking for a scuba gear sales specialist to drive sales across our online and retail store. This is first and foremost a sales position for someone who is knowledgeable about recreational scuba equipment — your job is to help customers find the right gear, respond to quotes, complete their order, and build lasting customer relationships. Extensive product knowledge is essential.
The ideal candidate is an experienced, active diver who is passionate about diving and dive gear. You can "talk scuba" — explaining the technical differences between regulators, BCDs, computers, and exposure protection — and translate a customer's needs into the right equipment recommendation, whether they're in the store, on the phone, or chatting online.
This position is open to scuba gear specialists with some experience in the scuba industry.
Core Responsibilities — Sales & Customer Service
- Recommend products and gear packages to customers in person, online, and over the phone
- Provide quotes, follow up on leads, and close sales
- Build product bundles tailored to customer needs and budgets
- Post products for sale online and engage with customers via email and chat
- Answer technical questions and help every customer find the gear that's best for them
Success in this role is measured by
- Customer Satisfaction Rating
- Revenue generated
- Conversion rate
- Reviews and response time
Qualifications
- Proven sales and customer service experience — retail, e-commerce, or dive industry
- Active diver with strong, current knowledge of scuba equipment
- Excellent communication skills in person, over the phone, and in writing (email/chat)
- Scuba instructor certification is a plus, not a requirement
Compensation & Level
The position ranges from associate to managerial level depending on experience, with commission available on top of base salary.
To apply: Tell us about your sales experience, your diving background, and relevant experience. Please include details on your knowledge and experience and why you think this is a good position for you.
Retail Sales & Service Associate — Scuba Diving Equipment
Retail Sales & Service Associate — Scuba Diving Equipment
DiveCatalog | Irvine, CA | Full-Time / Part-Time
About Us
DiveCatalog is a scuba diving retailer serving customers both online and in-store. We sell dive gear, offer instruction, and rent equipment to divers of all experience levels — from first-timers getting certified to seasoned pros gearing up for their next trip.
About the Role
We're looking for a knowledgeable, customer-focused associate to join our retail team. This role combines hands-on equipment sales with minor maintenance and repair work, helping customers find the right gear and keeping it in top working condition.
What You'll Do
- Greet and assist customers on the sales floor, helping them select regulators, BCDs, wetsuits, masks, fins, computers, and other dive equipment based on their needs and experience level
- Fit and demonstrate equipment, explaining features, care, and proper use
- Perform basic equipment maintenance and repairs — regulator inspections, hose swaps, o-ring replacement, zipper and seal repairs, minor BCD fixes, and general gear tune-ups
- Process rental equipment: inspect, clean, and prep gear before and after rental
- Support point-of-sale transactions and maintain accurate inventory records
- Answer customer questions in person, by phone, and occasionally via email/chat
- Keep the sales floor and repair bench organized, clean, and well-stocked
- Stay current on new product lines, manufacturer updates, and industry trends
- Collaborate with instructors and other staff to support classes, pool sessions, and store events
What We're Looking For
- Certified diver (Open Water minimum; Divemaster or Instructor a plus)
- Experience with scuba equipment — sales, rental counter, or technician background preferred
- Basic mechanical aptitude and comfort working with hand tools for minor gear repairs
- Strong customer service skills and genuine enthusiasm for the sport
- Ability to lift and move dive gear/tanks (up to ~50 lbs)
- Reliable, detail-oriented, and comfortable in a fast-paced retail environment
- Manufacturer repair/service certifications (e.g., Scubapro, Atomic, Oceanic) a plus, but not required — we're happy to provide training
Nice to Have
- Point-of-sale or retail inventory system experience
- Familiarity with e-commerce order fulfillment
- Local dive site knowledge
What We Offer
- Competitive hourly pay + employee discount on gear
- Flexible scheduling
- Opportunities for manufacturer training and certification advancement
- A team that lives and breathes diving
To Apply
Send your resume and a short note about your diving background the contact form below.