Frequently Asked Questions
How many store credits do I earn per order?
How many store credits do I earn per order?
- Scubapro: 10% store cash back
- Brands with new product condition: 5% store cash back
- Open box/used items: 2% store cash back
Do I still get store cash back if I used a discount code?
Do I still get store cash back if I used a discount code?
Unfortunately, if you used a discount code on your order, you won't be able to earn store cash back.
How do I earn store cashback?
How do I earn store cashback?
- Place an order with us
- Signup to our newsletters
- Refer your friends
- Write product reviews or store reviews
How do I join the store cash back rewards program?
How do I join the store cash back rewards program?
Joining is easy and free! You just need to simply create an account with us.
When do I receive my store cash back after placing an order?
When do I receive my store cash back after placing an order?
You will receive your store cash back 5 days after placing your order, ensuring that your store cash are awarded shortly after your order is delivered.
Do I get my store cash back after I returned the product(s) if I purchased the product(s) with store cash?
Do I get my store cash back after I returned the product(s) if I purchased the product(s) with store cash?
We do not offer refunds for products purchased with store credits. All store credits used on purchases are final sale.
Do the store cash expires?
Do the store cash expires?
Yes, store cash expire 3 months after the date they were earned, and if no activity or orders are placed. We will send you reminders before your store cash expires so you have time to use them.
Do I get store cash back if I used store credits on my order?
Do I get store cash back if I used store credits on my order?
Unfortunately, if you used store credits on your order, you won't be able to earn store cash back.
What happens if I used my store cash before I submit a return?
What happens if I used my store cash before I submit a return?
If you used store cash before submitting a return for your order, the amount refunded may be adjusted accordingly, and you may not be eligible for a full refund.
How do I use my store cash?
How do I use my store cash?
Simply apply your earned store credits at checkout.
What happens to my store cash if I return an order or cancel an order?
What happens to my store cash if I return an order or cancel an order?
If you return an order or cancel an order, the store cash earned from that purchase will be deducted from your account.
