Last updated: November 5, 2026
This page explains how to delete your account for the DiveCatalog.com app on the App Store and Google Play. The app is published by DiveCatalog.com.
There are two parts. The Delete Account button in the app deletes your app account only. It does not delete your store account or the information our store keeps about you. To delete those, email us as described below.
Delete your app account in the app
- Open the DiveCatalog.com app and sign in.
- Tap Account.
- Scroll to the bottom and tap Request account deletion.
- Read the notice and tick "Yes, I want to delete my account."
- Tap Delete Account. You will be signed out of the app.
This permanently deletes your app account on every device, including your app sign-in, the content saved in the app and your order history in the app.
Your store account is not deleted.
Delete your store account and information by email
You can do this without the app. Email support@divecatalog.com from the email address on your account, with the subject "Delete my account". We may ask you to confirm that the account is yours before we delete it. We will reply within 3 business days. If you have not heard from us within 5 business days, please email us again.
If you can't use the button in the app, tell us in your email and we will ask for your app account to be deleted too.
Before we delete your store account
- Store credit: Rewards credit ends when your store account is deleted and cannot be restored, so please use it first. If any of your balance came from a return or affiliate earnings, our team will settle that with you before we delete your store account.
- Open orders and returns: We finish any open order or return before we delete your store account.
- Your order history: Please save your order confirmation emails. You may need them for a return or a manufacturer warranty claim. To ask about a past order, email us your order number.
What our team deletes
When you email us, our team handles your request by hand and removes:
- The name, address and other personal details on your customer profile.
- Your email and text marketing profile, so you stop getting our marketing.
- Your wishlist.
- Your diver profile answers, and your rewards and referral details.
- Product reviews you wrote.
What we keep, and for how long
- Order, payment and tax records: what you bought, the price and the date, and the billing and shipping details on the order. We keep these for 7 years for tax and accounting.
- Return and warranty records: kept for 7 years so we can handle claims on items you bought.
- Fraud and security records: kept for 3 years to protect customers and our store.
- Support emails and chats: kept for 3 years in case of a question or dispute about an order.
- A do-not-contact record: your email address and phone number stay on a list so we do not send you marketing again, until you ask us to.
- Anything else the law requires us to keep: kept for as long as the law requires.
We use what we keep only for these reasons, and not for marketing.
How long it takes
Our team aims to finish within 30 days of your email, and we will email you when it is done.
Information held by other companies
- The company that runs our app: It may hold your push notification token and app activity. Their own retention periods may apply.
- Shop Pay and the Shop app: Shopify holds this information. You can make a separate request at privacy.shopify.com.
- The App Store and Google Play: Apple and Google keep their own records of your download under their own policies.
- Advertising partners: They may keep information already shared with them, under their own policies.
Other choices
- Only want to stop notifications? You don't need to delete your account. Turn them off in your device's settings. Our Privacy Policy has the steps.
- Want to remove some information and keep your account? Email us and tell us what you want removed.
- Never created an account? Removing the app from your device removes the app from that device. If you checked out with your email address and want that information deleted, email us.
- Removing the app does not delete your account. To delete your account, follow the steps above.
Questions
Email support@divecatalog.com or write to DiveCatalog.com, 17855 Fitch, Irvine, CA 92614.