Returns & Exchanges

Free and Easy Returns

Important: Keep these in mind

Customer Service:

Phone: (888) 701-4017

Email: support@divecatalog.com

Hours: Monday to Friday from 9:00 am to 5:00 pm (PST).

• Faulty SCUBA diving gears pose safety hazards which may lead to bodily injury or even death. For this reason, DiveCatalog enforces a strict return policy to ensure products' quality and performance.
• RMA approval is required prior to returning a product. RMA is valid for 7 calendar days for refund, exchange, or warranty claim. All unauthorized or expired RMA returns will be rejected.
• Return policy here applies to DiveCatalog website purchase only (Amazon and eBay have different return policies).
• Any package “damaged” or “not received” claim must be filed within 2 calendar days from “delivered on” date.
• DiveCatalog takes fraudulent claims & scams seriously. We reserve the right to confiscate questionable products (ie. mismatch serial number) as evidence for legal actions.

 

Returns: What's the refund policy and restocking fees?

• Full refund – New/Open Box item returned within 60 days from the purchase date.
• 20% restocking fee – New item returned with damaged packaging within 60 days from the purchase date.
• 50% restocking fee – New item returned as used within 60 days from the purchase date.
• No refund – Item past 60 days from the purchase date.
• Upon receiving the return item, it may take up to 7 working days to complete the refund process to reflect the refund amount on original payment method.

 

Exchange: What's the exchange condition and time frame?

• New & Used items are eligible for an exchange within 60 days from the purchase date.

 

Warranty: What's covered and what's not?

• All new products sold by DiveCatalog come with full manufacturer warranty. Contact DiveCatalog or check the brand's official website for warranty details (warranty rules and period varies).
• Warranty does not cover products from misuse, physical damage, normal wear and tear, or alternation made by the owner.

 

No Returns or Exchange: Out of policy

• Item past 60 days from the purchase date.
• Special order or customize products.
• Returns without RMA approval.

 

Instructions for Returns

Click to go to the return portal here.

Log in to your account:

1. In the "Email" field, enter your email address, and then click "Continue".
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

 

Return Address

DiveCatalog.com