Free and Easy Returns
Instructions for Returns
How to start a return or exchange:
1. Go to our return portal at divecatalog.com/apps/returns.
2. Enter your order number and the zip code your order shipped to.
3. Choose the item(s) you want to return.
4. Pick a return reason and add any notes for our team.
5. Choose a refund, an exchange, or store credit.
6. Review your return and submit it.
Once your return is approved, we email you a return label (or a QR code to show at the carrier's drop-off location) with instructions. Pack your items in their original packaging inside a sturdy shipping box, and put the label on the outside box. Items on the same return go in one box; if you have more than one label, send each one in its own box. Once we receive your return, we process your refund, exchange, or store credit.
Important: Keep these in mind
Customer Service:
Phone: (888) 701-4017
Email: support@divecatalog.com
Hours: Monday to Friday from 9:00 am to 5:30 pm (PST).
- Faulty SCUBA diving gears pose safety hazards which may lead to bodily injury or even death. For this reason, DiveCatalog enforces a strict return policy to ensure products' quality and performance.
- RMA approval is required prior to returning a product. RMA is valid for 7 calendar days for refund, exchange, or warranty claim. All unauthorized or expired RMA returns will be rejected.
- Return policy here applies to DiveCatalog website purchase only (Amazon and eBay have different return policies).
- Any package “damaged” or “not received” claim must be filed within 2 calendar days from “delivered on” date.
- To ensure a smooth return process, items must be returned in their original condition. If items are not returned in their original condition, a restocking fee of up to 100% may apply. Additionally, it is the customer’s responsibility to properly pack and ship the products back to us.
- DiveCatalog takes fraudulent claims & scams seriously. We reserve the right to confiscate questionable products (ie. mismatch serial number) as evidence for legal actions.
Returns: What's the refund policy and restocking fees?
- Full refund – New item(s) returned within 30 days from the purchase date.
- 20% restocking fee – New item returned with damaged packaging within 30 days from the purchase date.
- 50% restocking fee – New item returned as used within 30 days from the purchase date.
- No refund – Item past 30 days from the purchase date.
- Upon receiving the return item, it may take up to 7 working days to complete the refund process to reflect the refund amount on original payment method.
- Return labels are free for products in NEW condition.
- If you paid for shipping on your order, the cost of the return label is deducted from your refund. Exchanges and store credit keep a free return label.
- If the product was bought as open box or used condition, the customer must pay for the return label if they want to exchange the item.
- Please note: Your return package must be dropped off with the carrier within 28 days of receiving the return label. Returns that are not shipped within this timeframe may be rejected.
- Free Gifts: If your order included a free gift as part of a promotion or qualifying purchase, the free gift must also be returned when returning the associated item(s). If the free gift is not returned, its value may be deducted from your refund.
Exchange: What's the exchange condition and time frame?
- New items can be exchanged within 30 days of purchase, and we provide a free return label for the customers.
- For open box and used items, if they don’t fit, the customer must pay for the return label to exchange the item within 30 days of purchase.
Warranty: What's covered and what's not?
- All NEW products only sold by DiveCatalog come with full manufacturer warranty. Contact DiveCatalog or check the brand's official website for warranty details (warranty rules and period varies).
- Warranty does not cover products from misuse, physical damage, normal wear and tear, or alteration made by the owner.
- Products purchased as open box or used do NOT come with a warranty.
No Refunds: Out of policy
- Item past 30 days from the purchase date.
- Special order or customize products.
- Returns without RMA approval.
- Final sales or closeout products.
- Used and open box item(s)
- Any pre-made or custom drysuits.